Privacy Policy vs96
Your Data Protection

This Privacy Policy ("Policy") describes how vs96 ("we", "our platform") collects, uses, stores and protects your personal information when you use our website and services at vs96.one. By registering an account or continuing to use our platform, you agree to the terms set out in this Policy.

We respect your right to privacy and are committed to ensuring your personal information is handled transparently, securely and in accordance with recognised data protection principles.

vs96 collects two main categories of information from users of our platform:

1.1 Information Provided Directly

When you register an account or interact with our platform, you may provide information such as:

• Full name as stated on your identity card (MyKad) or passport
• Date of birth — to verify that you are 21 years of age or older
• Email address and mobile phone number
• E-wallet account number or banking details for deposit and withdrawal purposes
• Identity verification documents submitted during the KYC (Know Your Customer) process
• Any communications you send to our customer support team

1.2 Information Collected Automatically

While you browse our website, our systems automatically record:

• IP address and general location information (country or region)
• Device type, operating system and web browser type
• Access time records, pages visited and session duration
• Game interaction data including betting history and financial transactions
• Cookie data and session identifiers (see Section 5)

The information we collect is used solely for legitimate operational purposes, including:

• Creating and managing user accounts securely
• Verifying user identity to comply with KYC and AML requirements
• Processing deposits and withdrawals through supported payment methods
• Detecting and preventing fraud, money laundering and other unlawful activity
• Providing customer support in Malay and English
• Sending important notifications related to your account or services
• Improving user experience based on usage patterns analysed in aggregate form
• Complying with court orders or applicable legal obligations

vs96 implements appropriate technical and organisational measures to protect your personal information from unauthorised access, loss, destruction or disclosure.

The key security measures we practise include:

• 256-bit SSL/TLS encryption for all data communications between your browser and our servers
• Passwords and sensitive data are stored in hashed format that cannot be reversed
• Strict internal access controls — only authorised staff can access user records
• Continuous security monitoring and periodic system audits
• Clear incident response procedures in the event of a data breach

Your data is stored on servers located in data centres that meet international security standards. While no system is completely immune, we take every reasonable step to ensure the security of your data.

vs96 does not share your personal information except in the following circumstances:

4.1 Trusted Service Providers

We may share necessary data with third parties that assist us in running platform operations, such as payment processors, identity verification service providers and cloud computing companies. All such parties are bound by strict data protection agreements and are prohibited from using your data for any other purpose.

4.2 Legal and Regulatory Requirements

We may disclose user information when required by law, court order, or a valid request from the relevant authorities, including the international gambling regulatory bodies under which we operate.

4.3 Business Transfers

In the event of a merger, acquisition or sale of company assets, user information may be transferred as part of that transaction. Users will be notified in advance should this situation arise.

vs96 uses cookies and similar tracking technologies to improve user experience on our platform. Cookies are small text files stored on your device when you browse our website.

We use the following types of cookies:

• Session Cookies: Required to maintain your login session and ensure the platform functions smoothly. These cookies are deleted when you close your browser.
• Preference Cookies: Store your language settings and display preferences so you do not need to reset them each time you visit.
• Analytics Cookies: Help us understand usage patterns in aggregate and improve the platform design. This data does not contain information that can directly identify an individual.
• Security Cookies: Used to detect suspicious activity and protect accounts from unauthorised access.

You can control or disable cookies through your web browser settings. However, disabling certain cookies may affect the functionality of our platform.

As a vs96 user, you have the following rights concerning your personal information:

• Right of Access: You have the right to request a copy of the personal information we hold about you.
• Right of Correction: You may request a correction if there is information in our records that is inaccurate or incomplete.
• Right of Erasure: You may request the deletion of your personal data in certain circumstances, subject to applicable legal data retention obligations.
• Right to Restrict Processing: You may request that we limit how we process your data in certain situations.
• Right to Withdraw Consent: Where data processing is based on your consent, you may withdraw that consent at any time.

To submit any privacy rights request, please contact our customer support team. We will process each request within a reasonable timeframe and inform you of the action taken.

vs96 retains your personal information for as long as necessary to fulfil the purposes stated in this Policy, or as required by applicable law.

Generally, account and transaction records are kept for the period specified by AML requirements and international gambling regulatory obligations after account closure. Analytics data that does not contain personally identifiable information may be retained for a longer period for platform improvement purposes.

After the relevant retention period has ended, data will be securely deleted or anonymised.

vs96 is an online gambling platform strictly restricted to individuals aged 21 and above. We do not collect, store or process the personal data of children or individuals below the legal age for gambling.

During the registration process, users are required to verify their age. If we become aware that information belonging to a user under the age of 21 has been collected unintentionally, we will take immediate steps to delete that information and close the account concerned.

vs96 reserves the right to modify or update this Privacy Policy at any time to reflect changes in our operational practices, legal requirements or regulatory obligations.

Any material changes to this Policy will be clearly displayed on our website along with the latest update date. You are advised to check this page periodically. Continued use of the vs96 platform after any changes are announced is considered your acceptance of the updated Policy.

If you have any questions, concerns or complaints regarding this Privacy Policy or how we handle your personal data, you can contact the vs96 customer support team through the following channels:

• E-mail: [email protected]
• Live Chat: available 24/7 on the vs96 website

Our team is ready to assist in Malay and English at any time. We aim to respond to every privacy-related enquiry within a reasonable timeframe.